Installation of an application is not the end of the story; we provide
flexible on-going support and maintenance for the systems we deliver, including:
resolution of any unforeseen problems, system health checks, technical audits
and database administration services.
systems are designed to be maintainable and adaptable to ensure they provide
continued value for many years. Over the life of an application businesses will
often have new/changed requirements; the continuity provided by a support
agreement caters for these changes to be promptly implemented. One key advantage
of realtime applications is that the development team are on
hand to assist with any support issues should they arise.
User training can also be provided as and when needed, a further point of
continuity for your business if key users of the applications leave.
We provide support through both on-site visits and using remote connection,
this can be balanced to give the required response whilst minimising cost
and keeping us in touch with your business.
We can tailor our Service Level Agreement to provide the cover and response
to meet your business requirements.