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Support & Maintenance

Installation of an application is not the end of the story; we provide flexible on-going support and maintenance for the systems we deliver, including: resolution of any unforeseen problems, system health checks, technical audits and database administration services.

KeyboardHelpOur systems are designed to be maintainable and adaptable to ensure they provide continued value for many years. Over the life of an application businesses will often have new/changed requirements; the continuity provided by a support agreement caters for these changes to be promptly implemented. One key advantage of realtime applications is that the development team are on hand to assist with any support issues should they arise.

 

User training can also be provided as and when needed, a further point of continuity for your business if key users of the applications leave.

We provide support through both on-site visits and using remote connection, this can be balanced to give the required response whilst minimising cost and keeping us in touch with your business.

We can tailor our Service Level Agreement to provide the cover and response to meet your business requirements.

Fax: 08704 714 320   
Tel: 08700 420 543   
realtime information systems